Frequently Asked Questions

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the venue’s website.

If you need to request ADA Accommodations for your VIP experience, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

For accessible seating requests at the show, availability and type of accessible seating tickets will vary based on venue availability. Once your request is received, we will go over all available options.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you!

All The Lumineers VIP Experiences must be purchased online. Tickets will go on sale on Tuesday, December 2nd at 10am local venue time and will require a password or code to purchase. After you click your desired package next to your preferred date, city and venue, you will be directed to our ticketing partner to make and finalize your order.

The age policy varies by venue, but most shows are open to all ages. Please check your local event venue’s website for more information. 

The option to select either a Premium Reserved seat or General Admission ticket will only be available for the Automatic Travel Lounge Experience and the Better Day Merchandise Experience, depending on the venue.

Be sure to confirm you are purchasing your preferred ticket type.

General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for you. All VIP Experiences include early venue entry (subject to availability) which allows GA guests to have first access to the venue. 

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

Yes, there is a 6 ticket limit for VIP tickets. 

VIP Experience purchasers will see ticket delivery options during the purchase process. Ticket delivery methods vary from venue to venue. 

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details may vary per show depending on the artist and venue schedules.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the show. 

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

The Lumineers VIP tickets do not include parking. Please check your local event venue’s website for more information regarding venue parking. 

Bag policies vary from venue to venue. Please check your local event venue’s website for more information on their bag policy.

All VIP Experiences are non-refundable. Please refer to our Purchase Policy for more details.